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Policies & Procedures

Appointments:

Patients are seen strictly by Appointment only. To request an appointment please call us at 876.906.4780 or 876.908.0758 and our staff will be happy to set a suitable appointment for your visit. You may also contact us using our online Contact Form, and we will respond promptly.

Recall system

We have a recall system in place where the patients are called or an e-mail sent to remind them of their recall appointment. This is usually after the endodontic treatment is finished and we want to assess healing and function of the tooth that was treated.

Confirmation

We call our patients 2 working days before their scheduled visit to remind them of their appointment.   An appointment reminder e-mail is also sent out at least 5 working days before their appointment.  Also a deposit needs to be made where longer time is scheduled to accommodate the procedure.

Rescheduling & Cancellation

You are required to kindly give us a notice of minimum two working days by calling our office if you would like to cancel or reschedule your previously made appointment. Appointments where a deposit has been paid, will forfeit the deposit amount if they fail to give us the required advance notice.

Financial Policies

Payment:
For your convenience, we accept all major credit cards, debit cards, manager’s check or cash.

Insurance:
We do not accept health insurance. However, we will assist our patients in the  preparation of their insurance claim forms to facilitate speedy reimbursement.

Deposits:
A deposit is only necessary for appointments which require more than 1  1/2 hour of treatment time. Please note that this deposit is only refundable if at least 48 hours notice of cancellation is given. Otherwise, (without a minimum of 48 hrs. notice) this deposit is non-refundable.